By using Postcode Lottery Casino's platform, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
Acceptance of the Terms
These Terms and Conditions govern your use of our platform, including but not limited to any games or products offered on our site. By accessing our website, registering an account, or participating in any game or activity, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Eligibility Requirements
To use our services, you must be at least 18 years old (or the age of majority in your jurisdiction) and possess a valid payment method. You represent and warrant that you meet these eligibility requirements and will not provide false or misleading information during registration or otherwise.
Minimum Age Requirements
You must be at least 18 years old to register an account with us, participate in any game or activity, or receive bonuses or promotions. If we have reasonable grounds to believe that you are under the age of majority, we may suspend or close your account without notice and withhold any winnings.
Geographic Restrictions
Our services are intended for use by individuals located within specific jurisdictions (see below). By registering an account with us, participating in a game or activity, or receiving bonuses/promotions, you represent that you are accessing our site from one of these permitted locations. If we have reasonable grounds to believe that you are attempting to access our platform from outside your country of residence or not complying with applicable laws and regulations, we may suspend or close your account without notice.
Account Registration Rules
You must register an account in your name using accurate information only. You agree to provide truthful answers during the registration process and maintain accurate and up-to-date personal details. If you share an IP address with someone else, use a VPN or proxy service, or engage in other practices that may create multiple accounts from a single device/location, we reserve the right to suspend/close your account.
One-Account-Per-User Policy
Each user is entitled to only one active account on our platform. Attempting to register multiple accounts using different names, email addresses, phone numbers, or payment methods will be considered multi-accounting and subject to penalties.
Identity Verification and KYC
To maintain a compliant and secure environment for all users, we may request additional documentation from you to verify your identity and age (KYC). You agree to cooperate with these requests by providing the necessary information/documentation in a timely manner. Failure to comply may result in account suspension or closure without notice.
Account Accuracy Obligations
You are solely responsible for maintaining accurate and up-to-date personal details within your account settings, including but not limited to name, email address, phone number, payment method(s), and postal address.
Account Security Responsibilities
It is your responsibility to ensure the security of your login credentials (username/password) at all times. You agree not to share these with anyone or use any third-party tools to manage/access your account.
Restricted Behaviour and Prohibited Activities
You must comply with our rules, guidelines, and community standards when using our platform, including but not limited to:
Bonus and Promotion Rules
By participating in any bonus/promotion offered by us, you agree to comply with our terms governing these offers. You must read the specific rules for each promotion carefully before participation.
Wagering and Gameplay Conditions
To receive rewards or winnings from games played on Postcode Lottery Casino's platform, you may be required to meet certain wagering or gameplay conditions. These will vary depending upon the game(s) in question but typically involve achieving a minimum number of spins/bets within a specified timeframe.
Bonus Abuse Prevention
We reserve the right to review your bonus/promotion history and suspend/cancel any reward if we detect signs of abuse. Such behavior may be defined as attempting to claim multiple bonuses, exploiting free spins or bets without meeting wagering requirements, or manipulating gameplay outcomes in an attempt to achieve a payout.
Deposits and Withdrawals
We accept various payment methods for deposits (see our deposit terms). For withdrawals, please refer to our specific withdrawal policies. Be aware that you may need to provide additional verification documents before processing any request.
Verification Before Withdrawals
Before initiating a withdrawal from your Postcode Lottery Casino account, we reserve the right to ask for identification and proof of address in line with regulatory requirements. Failure to comply will result in delayed or rejected withdrawals.
Processing and Review Procedures
Requests received within 30 days of being made will be processed without undue delay (typically between 2-5 working days). However, please allow longer periods if your request requires further review or involves complex verification procedures.
Responsible Gambling Expectations
You acknowledge that Postcode Lottery Casino is committed to promoting responsible gaming practices and supports problem gamblers through our self-exclusion scheme. By accessing our platform, you represent that:
Self-Exclusion and Account Restrictions
You have the right to exclude yourself from Postcode Lottery Casino's services for a specified period or indefinitely, if desired. Please contact our support team using one of our methods.
Game Fairness and RNG Systems
Our platform employs cutting-edge Random Number Generators (RNGs) that ensure all games are fair, unbiased, and subject only to statistical probability. We strive for the highest standards in gaming fairness through regular testing by independent third-party auditors.
Technical Interruptions or Voided Gameplay
In case of technical issues resulting from server maintenance, network outages, malware attacks, or other unforeseen circumstances that may affect gameplay/withdrawals:
If a game is interrupted due to a platform issue before the outcome can be determined (i.e., there's an incomplete spin/gameplay session):
Suspension or Closure of Accounts
We may suspend/close your account at our discretion without advance warning, should we have reasonable grounds to believe that:
Intellectual Property and Platform Ownership
All elements, including text, images, software, and any other materials appearing on our platform remain the exclusive property of Postcode Lottery Casino or its partners.
Limitation of Liability
To the fullest extent permitted by applicable laws:
Modification of Terms
We may modify these terms at any time, effective immediately upon posting an updated version on our website. Your continued access/use of our platform indicates acceptance of all changes.
Contact or Support Guidance
Should you have questions regarding any part of these Terms & Conditions:
This document serves to establish clear expectations for all users of the Postcode Lottery Casino platform, ensuring compliance with applicable laws, regulations and setting out obligations between yourself and us.
